Refund policy

Last updated: 25 October 2026

Change of mind

We do not offer refunds or exchanges for change of mind, including if you ordered the wrong cover for your lens. Please check the compatible lens listed on each product page before you order. If you're unsure, email us at info@yurecam.com.au and we'll confirm the fit.

Faulty or incorrect items

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If your item arrives faulty, damaged, significantly different from its description, or is not the item you ordered, you are entitled to a repair, replacement or refund.

To make a claim:

  1. Email info@yurecam.com.au with your order number, a description of the problem and clear photos.
  2. We'll reply within 2 business days with next steps. If we ask you to send the item back, we'll cover the return postage for faulty or incorrect items.
  3. Approved refunds are processed to your original payment method within 5 business days of us receiving the item.

Damaged in transit

If your parcel arrives damaged, photograph the packaging and the item, and contact us within 7 days of delivery.

Contact

Yurecam Australia, info@yurecam.com.au